Privacy Policy

A legal disclaimer

At Callen Cleaning Solutions, your privacy is important to us. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect your personal data. By using our website and services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Identifiable Information (PII): Your name, email address, phone number, billing address, and payment information when you book our services or request a quote.
Non-Personal Information: Data such as your IP address, browser type, and usage data for website analytics and improvement.
Service Details: Information about your home, preferences, and cleaning service history to ensure we deliver a personalized experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our cleaning services.
To process payments and manage bookings, including sending confirmations and reminders.
To communicate with you regarding your services, promotions, and any issues that may arise.
To improve our website, customer service, and overall business operations.
To comply with legal requirements and resolve disputes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information with third parties. However, we may share your information with:

Service Providers: Third-party companies that help us with processing payments, sending emails, or providing customer service.
Legal Obligations: When required by law or in response to legal requests such as a court order or government inquiry.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment transactions are processed through secure, encrypted methods, and we do not store sensitive financial information on our servers.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about website usage. You can set your browser to refuse cookies, but some parts of the site may not function properly.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction or deletion of your personal data.
Withdraw consent for us to use your information at any time, though this may affect our ability to provide certain services.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights, please contact us at:

Callen Cleaning Solutions
info@callencleaning.com
321-234-4926

SMS Policy

Callen Solutions LLC may disclose Personal Data and other information as follows:

Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.